FAQ

How does buying a number work?

Browse the store and find the number you want. Click "Check Availability" and enter your name and email — no payment is required at this stage. We personally verify the number is still available with our supplier, then send you an official, secure Shopify payment link. After your payment is confirmed, you receive a Transfer PIN by email (usually within 1–24 hours) and move the number to your carrier.

Do I pay when I request a number?

No. Requesting a number is free. You only pay after we confirm the number is available and send you the official Shopify invoice.

How long does it take to receive my Transfer PIN?

Usually within 1–24 hours after your payment is confirmed. If you have not received it within 24 hours, contact us and we will resolve it immediately.

Which carriers can I activate the number with?

AT&T, Verizon, T-Mobile, and most major VoIP providers. You are responsible for activating the number with your chosen carrier using the Transfer PIN.

What happens if the number I want is no longer available?

We check availability before you pay, so this never costs you money. If the number is gone, we can help you find a similar one.

Are all sales final?

Yes. No refunds are issued after the Transfer PIN has been delivered to your email — please see our Terms of Service.

Is my payment secure?

Yes. Payments are processed through Shopify's protected checkout. We never see or store your card details.

Do you ship anything physically?

No. Delivery is 100% electronic — your Transfer PIN is delivered by email. No shipping fees are ever charged. See our Delivery Policy.

I need help. How can I reach you?

Use our contact page — we respond within 24 hours.